Frequently Asked Questions
What is the Cancellation Policy? Please contact us as soon as you know that you need to cancel a service. We schedule our time carefully to provide the best care possible for your pet(s) and home while you are away. A full refund is available if cancelled 3 days before the service begins. If cancelled later than 3 days before the service begins a 50% refund is available for the first 7 cancelled calendar days from the cancellation request date. A 100% refund is available for any additional days.
Do we stay the entire time at the house during a housesitting? We do have visits on and off during the day so would discuss if you are comfortable with them being unsupervised and for how long at a time since everyone has different preferences!
Is there a referrel discount? Yes there is a 10% discount on your next service once you have referred someone with a paid booking and also the same discount if you leave an honest review on our Facebook page: Critter Crew Pet Services! Be sure to mention it when you book next so we can add the discount! There is also a 20% discount off of your first booking if you mention our website!
How do I book services? You can reach us through the Contact tab at the top of this page, email, phone, or social media. Once we discuss your pet care needs, we'll schedule a meet & greet to introduce us, confirm your service dates and go over care instructions as well as where care items will be located.
How far in advance should I book? We prefer at least 2 days notice to ensure we have availability!
What areas do you serve? We proudly serve up to one hour from the BCS area since 2022!
Do you require a meet & greet before services begin? We usually prefer to meet beforehand to introduce us and go over care instructions as well as where care items will be located. If absolutely necessary and pet(s) won't be uncomfortable with a stranger, we can go over care by messages beforehand.
What all pets do you care for? We are open to learning but have provided care to many different types of dogs, cats, large and small pets!
Are you insured? Yes we are insured!
Can you bring in mail, water plants, or adjust lights? Yes we always bring in packages when we see them unless told otherwise and can make note of other needed tasks provided by you during our care!
How will I receive updates? We send photo updates after each visit and will reach out if we have any questions or concerns!
What services do you offer? We currently offer: 30 min or 1hr Drop-In Visits 30 min or 1hr Dog Walking Housesitting with or without overnight Poop Scooping We are working to integrate grooming and training services in the future!
Do you offer holiday pet care? Yes! We offer pet care service during all major holidays, subject to availability. Holiday bookings are highly recommended in advance and may include an additional holiday service fee.
How does the poop scooping work? Our poop scooping services are available as: One-Time Service Weekly Service Bi-Weekly Service Monthly Service Pricing depends on yard size, number of pets and frequency of service. As long as we have access to your yard, you do not need to be home during service.
How do payments work? Payment plus tax is due before services begin and we currently accept: Cash Check Cashapp Venmo Zelle